Refund policy

Returns, Exchanges & Refunds

Thank you for shopping at The THRONE Growth Solutions.  Once an order has shipped,  All sales are final, due to the hygienic nature of our products, and sanitation guideline we do not accept returns on any items.

 

Canceling An Order

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping. To cancel , you ca contact us at sales@thethronebrand.com.

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damaged or defective products may be returned to SheaMoisture.com after contacting sales@thethronebrand.com. Please submit photo images of the damaged or defective product.

 

Filing A Claim:

Any claims for damaged, missing, or defective items must be submitted within 7 to 10 business days after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please give email us at sale@ththronebrand.com or call 1-833-427-7507 (HAIRLOSS)